The Inland Group of Companies

Operations Supervisor (Airport)

QAS BWI - Baltimore, MD - Full Time

QUANTEM AVIATION IS HIRING OPERATION SUPERVISOR’S (2 - 3) AT BALTIMORE/WASHINGTON THURGOOD MARSHALL INTERNATIONAL AIRPORT (BWI)

 | TYPE: (Full-Time) | SHIFT: (AM/PM) |

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Participate and exchange ideas in meetings and conference calls as required keeping the Operations at your location updated on new developments.
  • Ensure your station is focused on achieving optimal customer service, customer retention and customer relationships to maintain quality of service.
  • Assist the General Manager and/or Operations Manager with station audits, provide information needed for reports, and handle all airline and FAA questions/concerns as required. 
  • Promote consistent reinforcement and adherence to QAS’ mission, values and purpose to instill the core beliefs of QAS.
  • Assist the Base General Manager in hiring, scheduling and training; recommended discipline and promotion of employees to new duties and responsibilities.
  • Assure that station is kept clean and safe through safety compliant methods as prescribed within safety and security procedures and programs. 
  • Audit and maintain that all station activities are conducted to guarantee the highest level of employee and equipment safety for protection of assets, sustaining regulatory compliance and support company mission, values and purpose.
  • Ability to lead team in meeting goals, identifying areas of strength, build and maintain work teams and relationships, and follow through to be sure that deadlines are met and success/failures are identified following each project.
  • Actively promote adherence to safety practices and programs and hold site employees accountable for leading safety and compliance in the workplace. 
  • Work in a safe manner and lead by example in the context of performing the functions of this position.
  • Ensure the base operates profitably and is meeting the Quantem predetermined profit plan for the base.
  • Assist in hiring and retaining employees, scheduling, training and time submission of payroll.
  • Administering personnel documents, handling employee issue and submitting required documents to the Corporate Office.
  • Ability to mentor, coach and lead Operations staff for further growth and development.
  • Performs other duties assigned by QAS management.
  • Compliance with all applicable environmental laws and permits.

REQUIRED SKILLS AND EXPERIENCE: 

  • High School Diploma or GED required.
  • Valid US driver’s license
  • Must be able to pass all required background and clearance requirements which includes a minimum of 5 years U.S. residency.
  • Minimum of 2 years Airport Ramp operational experience (narrow / wide-body aircraft) and or, - Airline customer service experience highly preferred
  • Successful completion of required airport badging process and pre-employment drug screen is required.
  • AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification.
  • Effective time management and organizational skills to manipulate multiple projects and conflicting deadlines at once.
  • Must have excellent verbal and written communication skills. 
  • Must be willing to work a flexible schedule, to include rotating shifts, weekends, holidays, and extra hours when required by operational needs
  • The ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide foundation of open communication are required.
  • Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel).

PHYSICAL DEMANDS:

  • Routinely required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. 
  • Employees must routinely lift and/or move up to, in excess of 25/55 pounds. 
  • Employees must have the ability to climb 15-foot heights for work.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

  • Exposure to weather conditions prevalent at the time.
  • Noise level in the work environment is excessive at times.

TRAVEL:  Availability to travel on short notice to meet immediate business needs could be required.

Acknowledgement:  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

 

**Must be legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future.

About us:
The Inland Group of Companies is comprised of IDS, Inland Technologies, and Quantem Aviation Services. We offer a full range of airport and airline services, from aircraft deicing and spent ADF recovery to cargo and passenger handling. Our objective is to work continuously to develop services and programs that better meet our customers’ operational needs.


We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class. ​

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We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 833-447-3727 or email us: recruiting@qasllc.aero. You may also write to us and we will be happy to assist you with the application: Inland Technologies, 175 Ammon Drive, #106, Manchester, NH 03103

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